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Telephone Calls

Due to an increasing amount of telephone calls and in line with other practices, the doctors have taken the decision to put a time restriction for non-urgent, routine same day call-backs. This is to ensure patient safety given the large volume of calls. You will need to call before 11.00am to receive a call back the same day. If you call after 11.00 and it is not urgent you may be asked to call back the next working day (before 11.00am). . Please note the clinician is only able to call back once, the calls are morning or afternoon. If you know you may be busy and unable to answer the telephone please arrange for a day you will be free. Please tell the receptionist if you have covid-19 symptoms, even if your call is for another matter. 

Covid-19 symptoms:

▪️ high temperature ▪️ new, continuous cough ▪️ loss/change in sense of smell ▪️ shortness of breath, fever.

The GP's and Nurse Practitioners are currently triaging all calls, they are doing video consultations, as well as face to face consultations if it's deemed necessary to invite patients into the surgery. Please respect our reception staff - they are doing a very difficult job ensuring all our patients are dealt with under the strict guidelines that they currently having to work with. These guidelines are for your safety and protection.

This time is subject to change due to expetional circumstances as needed.


We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home. 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

Please note that it is not a requirement at this time for GP practices to provide proof of exemption letters for people who are exempt from wearing a face covering due to a medical reason.  Some transport operators have downloadable exemption materials available on their websites and offer advice for those who are exempt.




Due to the ongoing situation with Coronavirus we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.  In order to protect our patients and staff we are asking our patients to support us with this.

What does is mean for you? If you have a continuous cough, and/or a temperature of 37.8 or higher please stay at home for 7 days - for further information www.nhs.uk/coronavirus or click


During this time if you have any other medical needs please contact the surgery by telephone and your needs will be assessed- this may lead to a face to face consultation if needed



  • Use the buzzer and your query will be dealt with as this will be manned by a member of our staff.
  • To order your prescription please call 01977 552109 or alternatively to our email henrymoore.clinic@nhs.net 
  • Please provide details of your nominated pharmacy so this can be sent electronically.
  • If you require to be seen you will be asked to confirm your telephone number and a GP will call you and either offer you a face to face appointment or provide you with a telephone consultation. If the clinician feels you require a face to face consultation you will be invited to attend the HENRY MOORE CLINIC.
  • Do not enter the building if you have symptoms of high temperature, fever, cough – this is for your safety as well as others
  • Do not enter the building, unless, you have been invited by the GP or if you have any underlying long term conditions, such as asthma, diabetes, COPD or other respiratory illness.

We will continue to do our absolute best for patients and ask for your patience during this difficult period for us all.

If you know someone who lives alone or is vulnerable please do try to check on them or help them out.


Who can get a test

Anyone with coronavirus symptoms can get a test.

Coronavirus symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

You can get a test for someone you live with if they have these symptoms. Do not get tests for people you live with who do not have these symptoms.

If you're asked to get a test

You can also get a test if:

  • you live in England and have been told to have a test before you go into hospital, for example, for surgery
  • your local council asks you to get a test
  • you’re taking part in a government pilot project

You can access a test:

Negative test result

A negative result means the test did not find coronavirus.

You do not need to self-isolate if your test is negative, as long as:

If you have diarrhoea or you’re being sick, stay at home until 48 hours after they've stopped.


If you're a health or care worker, check with your employer before going back to work.

Positive test result

A positive result means you had coronavirus when the test was done.

If your test is positive, you must self-isolate immediately.

  • If you had a test because you had symptoms, keep self-isolating for at least 10 days from when your symptoms started.
  • If you had a test but have not had symptoms, self-isolate for 10 days from when you had the test.

Anyone you live with, and anyone in your support bubble, must self-isolate for 14 days from when you start self-isolating.

Self isolation guidance is available at: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/


In England, you'll get an email, text or call from the NHS Test and Trace service if you test positive after having symptoms.

You'll be asked where you've been recently and who you've been in close contact with.


If you have been advised to self isolate, you do not need a sicknote from your GP and your employer should not request one.  You can obtain a self isolation not by visiting: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Wakefield 0-19, Health Visiting, School Nursing, PNP and 5-19 Immunisations - please click on the link below for an update on their current services



Engage Consult is an online consultation service. You can use this messaging service to ask for help about a non-emergency medical problem or for general advice from your doctor or other members of the Practice team.

By signing up to use this service, you can get advice from the Practice without the need to travel to the surgery or ring on the phone.

Engage Consult can be used from any mobile phone, tablet or computer. Click on the image below to sign up. 


CLICK HERE: How to sign up for Online Consultations with your GP Practice.

CLICK HERE: How to send a message to your GP Practice using Engage Consult.

Zero Tolerance Policy

The Practice fully supports the NHS policy on zero tolerance

Anyone who verbally or physically abuses staff in any way will be removed from the Practice list

This includes:

  • Use of foul language
  • Finger pointing
  • Banging on reception desks
  • Shouting/raised voices
  • Any behaviour which makes staff feel intimidated and/or uncomfortable                       

Any comments we see on social media sites, for example, Facebook and Twitter will be seen as a breach of our Zero Tolerance Policy and you may be removed from the Practice list

In extreme cases we will involve the Police.





GP CARE WAKEFIELD is an extended hour’s service owned by all Wakefield GP Practices to cover the entire population of the Wakefield District when the surgery closes. 


It operates:


 1800 – 2200 Monday to Friday.

 0900 – 1500 Saturdays, Sundays and Bank Holidays.


Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.


There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions. 


Routine care by HCA/Nurse


In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:

  • Blood tests 
  • Routine ECG (not chest pain)
  • Spirometry
  • Review of contraception pill
  • Repeat depo injection
  • Smears
  • B12 injection
  • Removal of sutures and clips

For more information, please ask at reception.


Pontefract Hospital becomes an Urgent Treatment Centre (UTC) from April 9th 2018.  This service is non-life threatening illness or injury 24 hours a day and 7 days a week.

They can help you with:

  • Stains, sprains and suspected broken bones
  • Minor Head Injuries
  • Cuts and Grazes
  • Bites and Stings
  • Minor Scalds and Burns
  • Ear and throat infections
  • Skin infections and Rashes
  • Eye Problems
  • Coughs and Colds
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Vomiting and Diarrhoea



All staff in GP surgeries across the Wakefield District Clinical Commissioning Group takes part in a series of half day sessions once a month on a Wednesday afternoon to enable the provision of staff training.   This includes all GP’s, Nurses and Administration staff.

As we are fully committed to the training of all our staff your surgery will start taking part in the monthly training sessions.   This is to help improve our skills in providing efficient patient care in all areas.   The next training day will be on:

14 October 2020

The surgeries will close at 12 noon.  If you require a GP urgently please telephone the surgery and you will be directed on how to access urgent care.




The practice is using TEXT REMINDER service for our booked appointments. We will assume consent unless you tell us otherwise.  If you wish to receive reminders please ensure your mobile details at the practice are up to date.

See our Facebook page for further announcements and useful information! 



*Over the internet on the Practice website - SEE INSTRUCTION BELOW

Secure email to: henrymoore.clinic@nhs.net

Telephone: 01977 552109

*If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a password for you.

 Practice Repeat Prescription Ordering Policy

The practice no longer accepts repeat prescription requests from pharmacies on behalf of patients. We are aware that the online pharmacy, ‘Pharmacy 2U’ is currently mailing Wakefield residents advising of the services that they can provide. Please note that our policy also applies to Pharmacy 2U and therefore if you choose to nominate Pharmacy 2U to dispense your medicines, you will still need to order your own prescription from the surgery.


All pharmacies are still able to collect your repeat prescription from the surgery once it has been processed and deliver your medicines to you if they offer these services.

Please be assured that the practice has not provided Pharmacy 2U with your details and that we are not affiliated to them in any way.


We would like to inform patients that ALL CALLS ARE NOW RECORDED FOR TRAINING PURPOSES.

Thank You

Patient Participation Group

If you are interested in joining the group please leave your details at reception and we will contact you with the dates of the meetings.



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(Site updated 18/11/2020)
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