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Telephone Calls

Due to an increasing amount of telephone calls, the GP's have taken the decision to put a time restriction for routine same day call backs. You will now need to call before 11.30am to receive a call back the same day. If you call after 11.30 and it is not urgent you will be asked to call back the next working day (before 11.30am) Please note the clinician is only able to call back once, the calls are morning or afternoon. If you know you may be busy and unable to answer the telephone please arrange for a day you will be free. Please tell the receptionist if you have covid-19 symptoms, even if your call is for another matter.

Covid-19 symptoms:

▪️ high temperature ▪️ new, continuous cough ▪️ loss/change in sense of smell ▪️ loss/change in sense of taste

The GP's and Nurse Practitioners are currently triaging all calls, they are doing video consultations, as well as face to face consultations if it's deemed necessary to invite patients into the surgery. Please respect our reception staff - they are doing a very difficult job ensuring all our patients are dealt with under the strict guidelines that they currently having to work with. These guidelines are for your safety and protection.


FACE COVERINGS

We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

 The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home. 

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

 Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

 Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

 Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

Please note that it is not a requirement at this time for GP practices to provide proof of exemption letters for people who are exempt from wearing a face covering due to a medical reason.  Some transport operators have downloadable exemption materials available on their websites and offer advice for those who are exempt.

 


 

IN YOUR PRACTICE

Due to the ongoing situation with Coronavirus we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.  In order to protect our patients and staff we are asking our patients to support us with this.

What does is mean for you? If you have a continuous cough, and/or a temperature of 37.8 or higher please stay at home for 7 days - for further information www.nhs.uk/coronavirus or click

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

During this time if you have any other medical needs please contact the surgery by telephone and your needs will be assessed- this may lead to a face to face consultation if needed

  

When coming to the HENRY MOORE CLINIC or FRYSTON ROAD SURGERY

  • Use the buzzer and your query will be dealt with as this will be manned by a member of our staff.
  • To order your prescription please call 01977 552109 or alternatively to our email henrymoore.clinic@nhs.net 
  • Please provide details of your nominated pharmacy so this can be sent electronically.
  • If you require to be seen you will be asked to confirm your telephone number and a GP will call you and either offer you a face to face appointment or provide you with a telephone consultation. If the clinician feels you require a face to face consultation you will be invited to attend the HENRY MOORE CLINIC.
  • Do not enter the building if you have symptoms of high temperature, fever, cough – this is for your safety as well as others
  • Do not enter the building, unless, you have been invited by the GP or if you have any underlying long term conditions, such as asthma, diabetes, COPD or other respiratory illness.

We will continue to do our absolute best for patients and ask for your patience during this difficult period for us all.

If you know someone who lives alone or is vulnerable please do try to check on them or help them out.


Wakefield 0-19, Health Visiting, School Nursing, PNP and 5-19 Immunisations - please click on the link below for an update on their current services

HEALTH VISITING SERVICES


ENGAGE CONSULT

Engage Consult is an online consultation service. You can use this messaging service to ask for help about a non-emergency medical problem or for general advice from your doctor or other members of the Practice team.

By signing up to use this service, you can get advice from the Practice without the need to travel to the surgery or ring on the phone.

Engage Consult can be used from any mobile phone, tablet or computer. Click on the image below to sign up. 

ENGAGE

CLICK HERE: How to sign up for Online Consultations with your GP Practice.

CLICK HERE: How to send a message to your GP Practice using Engage Consult.


Zero Tolerance Policy

The Practice fully supports the NHS policy on zero tolerance

Anyone who verbally or physically abuses staff in any way will be removed from the Practice list

This includes:

  • Use of foul language
  • Finger pointing
  • Banging on reception desks
  • Shouting/raised voices
  • Any behaviour which makes staff feel intimidated and/or uncomfortable                       

Any comments we see on social media sites, for example, Facebook and Twitter will be seen as a breach of our Zero Tolerance Policy and you may be removed from the Practice list

In extreme cases we will involve the Police.

 

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GP CARE WAKEFIELD is an extended hour’s service owned by all Wakefield GP Practices to cover the entire population of the Wakefield District when the surgery closes. 

 

It operates:

 

 1800 – 2200 Monday to Friday.

 0900 – 1500 Saturdays, Sundays and Bank Holidays.

 

Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

 

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions. 

 

Routine care by HCA/Nurse

 

In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:

  • Blood tests 
  • Routine ECG (not chest pain)
  • Spirometry
  • Review of contraception pill
  • Repeat depo injection
  • Smears
  • B12 injection
  • Removal of sutures and clips

For more information, please ask at reception.

NEW SERVICE AT PONTEFRACT HOSPITAL

Pontefract Hospital becomes an Urgent Treatment Centre (UTC) from April 9th 2018.  This service is non-life threatening illness or injury 24 hours a day and 7 days a week.

They can help you with:

  • Stains, sprains and suspected broken bones
  • Minor Head Injuries
  • Cuts and Grazes
  • Bites and Stings
  • Minor Scalds and Burns
  • Ear and throat infections
  • Skin infections and Rashes
  • Eye Problems
  • Coughs and Colds
  • Feverish illness in adults
  • Feverish illness in children
  • Abdominal pain
  • Vomiting and Diarrhoea

 


STAFF TRAINING

All staff in GP surgeries across the Wakefield District Clinical Commissioning Group takes part in a series of half day sessions once a month on a Wednesday afternoon to enable the provision of staff training.   This includes all GP’s, Nurses and Administration staff.

As we are fully committed to the training of all our staff your surgery will start taking part in the monthly training sessions.   This is to help improve our skills in providing efficient patient care in all areas.   The next training day will be on:

14 October 2020

The surgeries will close at 12 noon.  If you require a GP urgently please telephone the surgery and you will be directed on how to access urgent care.

 

 


TEXT MESSAGING

The practice is using TEXT REMINDER service for our booked appointments. We will assume consent unless you tell us otherwise.  If you wish to receive reminders please ensure your mobile details at the practice are up to date.

See our Facebook page for further announcements and useful information! 


 

REPEAT PRESCRIPTIONS 

*Over the internet on the Practice website - SEE INSTRUCTION BELOW

Secure email to: henrymoore.clinic@nhs.net

Telephone: 01977 552109

*If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a password for you.

 Practice Repeat Prescription Ordering Policy

The practice no longer accepts repeat prescription requests from pharmacies on behalf of patients. We are aware that the online pharmacy, ‘Pharmacy 2U’ is currently mailing Wakefield residents advising of the services that they can provide. Please note that our policy also applies to Pharmacy 2U and therefore if you choose to nominate Pharmacy 2U to dispense your medicines, you will still need to order your own prescription from the surgery.

 

All pharmacies are still able to collect your repeat prescription from the surgery once it has been processed and deliver your medicines to you if they offer these services.

Please be assured that the practice has not provided Pharmacy 2U with your details and that we are not affiliated to them in any way.


TELEPHONE SYSTEM

We would like to inform patients that ALL CALLS ARE NOW RECORDED FOR TRAINING PURPOSES.

Thank You


Patient Participation Group

If you are interested in joining the group please leave your details at reception and we will contact you with the dates of the meetings.

 

WE ARE REGISTERED WITH THE SAFER PLACES SCHEME AND WE ARE WORKING TOWARDS BECOMING DEMENTIA FRIENDLY.

                                                           Safer Places LogoDementia Friendly Logo

(Site updated 08/10/2020)
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