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Correspondence address:Henry Moore Clinic26 Smawthorne LaneCastleford, WF10 4ENTel: 01977 552007
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
In the first instance please contact our Practice Manager will be happy to discuss any issue that may arise. We would hope to be able to resolve your complaint satisfactorily.
However if you feel we have not dealt with the issues you have raised the Practice Manager will provide you with all the relevant details how to escalate your complaint.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against our staff or patients. If a patient is violent of abusive they will be warned to stop their behaviour either in person or in a letter. If they persist we will exercise our right to request their removal from our list if necessary.
PATIENT ACCESS POLICY
Patient Access Policy 2017
Patient Access Policy 2018