Coronavirus Information

In Your Practice

Due to the ongoing situation with Coronavirus we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.  In order to protect our patients and staff we are asking our patients to support us with this.

What does is mean for you? If you have a continuous cough, and/or a temperature of 37.8 or higher please stay at home for 7 days - for further information www.nhs.uk/coronavirus or click

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

During this time if you have any other medical needs please contact the surgery by telephone and your needs will be assessed- this may lead to a face to face consultation if needed

When coming to the Henry Moore Clinic or Fryston Road Surgery

  • Use the buzzer and your query will be dealt with as this will be manned by a member of our staff.
  • To order your prescription please call 01977 552109 or alternatively to our email clinic@nhs.net
  • Please provide details of your nominated pharmacy so this can be sent electronically.
  • If you require to be seen you will be asked to confirm your telephone number and a GP will call you and either offer you a face to face appointment or provide you with a telephone consultation. If the clinician feels you require a face to face consultation you will be invited to attend the HENRY MOORE CLINIC.
  • Do not enter the building if you have symptoms of high temperature, fever, cough – this is for your safety as well as others
  • Do not enter the building, unless, you have been invited by the GP or if you have any underlying long-term conditions, such as asthma, diabetes, COPD or other respiratory illness.

We will continue to do our absolute best for patients and ask for your patience during this difficult period for us all.

If you know someone who lives alone or is vulnerable please do try to check on them or help them out.

Telephone Calls

Due to an increasing amount of telephone calls and in line with other practices, the doctors have taken the decision to put a time restriction for non-urgent, routine same day call-backs. This is to ensure patient safety given the large volume of calls. You will need to call before 11.00am to receive a call back the same day. If you call after 11.00 and it is not urgent you may be asked to call back the next working day (before 11.00am). . Please note the clinician is only able to call back once, the calls are morning or afternoon. If you know you may be busy and unable to answer the telephone please arrange for a day you will be free. Please tell the receptionist if you have covid-19 symptoms, even if your call is for another matter. 

Covid-19 symptoms:

  • high temperature
  • new, continuous cough
  • loss/change in sense of smell
  • shortness of breath, fever

The GP's and Nurse Practitioners are currently triaging all calls, they are doing video consultations, as well as face to face consultations if it's deemed necessary to invite patients into the surgery. Please respect our reception staff - they are doing a very difficult job ensuring all our patients are dealt with under the strict guidelines that they currently having to work with. These guidelines are for your safety and protection.

This time is subject to change due to exceptional circumstances as needed.

Face Coverings

We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment. If you are unable to wear a mask please do wear a visor and hold a tissue or scarf over you mouth and nose when in contact with any others.

Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

Please note that it is not a requirement at this time for GP practices to provide proof of exemption letters for people who are exempt from wearing a face covering due to a medical reason.  Some transport operators have downloadable exemption materials available on their websites and offer advice for those who are exempt.

Engage Consult

Engage Consult is an online consultation service. You can use this messaging service to ask for help about a non-emergency medical problem or for general advice from your doctor or other members of the Practice team.

By signing up to use this service, you can get advice from the Practice without the need to travel to the surgery or ring on the phone.

Engage Consult can be used from any mobile phone, tablet or computer. Click on the image opposite to sign up.